At A R IMPEX, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as smooth and fair as possible. Please read our policy carefully to understand your rights and our procedures.
Returns
- Eligibility:
We accept returns only for products that are defective, damaged during shipping, or incorrect items sent. To be eligible for a return, you must notify us within 2 days of receiving the product. - No Returns for Change of Mind:
Please note that we do not accept returns or exchanges due to a change of mind. We encourage you to carefully review your order before purchase. - Condition of Returned Items:
The product must be unused, in its original packaging, and include all accessories, manuals, and documentation. We reserve the right to refuse returns if the product shows signs of damage or use beyond normal inspection. - Non-returnable Items:
Certain products such as software, opened consumables, or items marked as non-returnable cannot be returned unless faulty. - Return Process:
To initiate a return, please contact our customer service team at meroonlinemarket@gmail.com or +977-9829496925 with your order number and details about the issue. We will provide instructions and a return authorization if applicable.
Refunds
- Refund Eligibility:
Refunds are issued for eligible returned products after inspection and confirmation of product condition. - Refund Method:
Refunds will be processed through the original payment method used during purchase. Bank transfers or digital wallets may take 5–7 business days to reflect in your account after processing. - Partial Refunds:
If the product is damaged due to customer misuse or is missing parts, a partial refund may be issued or the return may be rejected. - Non-refundable Charges:
Shipping fees are generally non-refundable unless the return is due to our error (wrong or defective product).
Exchanges
- Exchanges for different products or models are subject to product availability and require returning the original item first.
- Please contact us within 2 days of delivery to arrange an exchange.
Cancellation Policy
- Orders can be cancelled before dispatch without any charges.
- Once the product is shipped, cancellation requests are treated as returns.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.
Contact Us
If you have questions or need assistance with a return or refund, please contact us:
A R IMPEX
Email: meroonlinemarket@gmail.com
Phone: +977-9829496925
Business Hours: 10:00AM-07:00PM